xxx99's Privacy Policy

1. Introduction

xxx99 is a safe and reliable online gaming platform operated for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how we collect, store, process, and protect your personal information when you use xxx99's website, application, or any of our services ("Services").

In this policy, "we", "our", or "xxx99" refers to the entity operating this platform. "You" or "user" refers to any person using our services.

By continuing to use our services, you consent to the processing of your information under this policy. If you disagree with any part of this policy, we advise you to stop using our services.

2. Information We Collect

xxx99 may collect your information in several ways. The details of that information are outlined below:

2.1 Information You Provide Directly

Information you provide yourself during account registration and use includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Username and password chosen by you
• Details from documents submitted for identity verification (such as a national ID card)
• Information provided when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use xxx99:

• IP address and device identification details
• Browser type, language, and version
• Operating system in use
• Session duration and pages visited
• Referral URL (the address from which you arrived at our site)
• Transaction date, time, and amount details

2.3 Payment Information

Limited information about your payment method is collected during deposits and withdrawals. At xxx99 we process transactions through bKash, Nagad, Rocket, and Upay. Full mobile wallet account numbers or PINs are not stored on our servers — only the information needed to verify transactions is retained.

3. How We Use Your Information

xxx99 uses the information collected for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To facilitate gaming, betting, and financial transactions.
• Identity Verification: To verify your identity in order to prevent fraud and ensure security.
• Customer Support: To resolve your questions and complaints.
• Technical Improvement: To improve the quality and performance of our services.
• Legal Obligations: To comply with applicable laws and regulations.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Communication: To send important service-related updates and notifications.

We will not use your information beyond the purposes stated above. Your information is not used for marketing purposes without your explicit consent.

4. Data Storage and Security

xxx99 uses industry-standard security technology to protect your information. The key components of our security measures are:

4.1 Encryption

All data transfers between you and our servers are protected by SSL (Secure Sockets Layer) encryption technology. This ensures that your login credentials, payment details, and other sensitive information remain inaccessible to third parties.

4.2 Data Retention Period

We retain your information for as long as your account is active or as required to meet legal obligations. Even after an account is closed, some information may be retained for a set period due to legal and regulatory requirements.

4.3 Access Controls

Only authorised xxx99 staff can access your personal information, and only to the extent required to carry out their responsibilities. We regularly review and update our security measures.

5. Sharing Information with Third Parties

xxx99 does not sell your personal information to third parties. However, limited information may be shared in the circumstances described below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. Rocket is the mobile wallet service of Dutch-Bangla Bank.
• Game Providers: Our platform uses software from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. They may receive limited information necessary to operate the games.
• Legal Reasons: In response to court orders, legal proceedings, or legitimate requests from authorities.
• Fraud Prevention: With security service providers to protect users and the platform.
• Technology Partners: With providers of hosting, analytics, and other infrastructure services, but only to the extent necessary for service operations.

In all such cases, third parties may only use your information for the specified purpose, and confidentiality agreements are in place with them.

6. Cookies and Tracking Technologies

xxx99 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site usage and improve our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. To request this information, email us at [email protected].

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can have it corrected. This can be done through your account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted. We will review your request and respond within a reasonable time.

7.5 Right to Withdraw Consent

You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

8. Account Security

You have certain responsibilities of your own to keep your xxx99 account secure:

• Use a strong and unique password that you do not use on any other site.
• Never share your login credentials with anyone else.
• If you log in on a public or shared device, log out after every session.
• If you notice any suspicious activity, notify our support team immediately.
• Keep your mobile number and email address up to date at all times.

xxx99 will never ask for your password or payment PIN by email, SMS, or phone. If you receive any such message, treat it as fraudulent.

9. Protection of Minors

xxx99's services are for users aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21. Age is verified at the time of account registration and identity documents may be requested where necessary.

If we become aware that a minor is using our services, their account will be closed immediately and any collected information will be deleted.

10. Policy Changes

xxx99 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a clear notice on our platform.

Continued use of our services after any changes means you have consented to the updated policy. We therefore recommend revisiting this page periodically.

11. Contact Us

For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We provide support in both Bengali and English. Some identifying information may be requested in order to verify your request.